Pre-Sales Engineer

Chicago, IL
Full Time
Mid Level

About
Ubiquiti is a technology company driven by innovation, simplicity, and performance. We build globally adopted platforms across networking, physical security, and beyond—challenging traditional enterprise models with a fundamentally different approach.

At Ubiquiti, pre-sales engineering is not a support function—it’s a strategic lever. You’ll work at the intersection of customers, partners, and product, helping define how modern IT infrastructure is designed, deployed, and scaled.

The Role
We’re looking for a Pre-Sales Engineer who thrives in ambiguity, thinks in systems, and enjoys turning complex, real-world problems into simple, scalable solutions.

You’ll work across Ubiquiti’s expanding ecosystem—including routing, switching, security, SD-WAN, cameras, and access control—partnering with enterprise customers, MSPs, and internal teams to design architectures and influence product direction.

This is not a traditional, script-driven sales engineering role. You’ll be expected to operate with autonomy, challenge assumptions, and contribute to how UniFi evolves—not just how it’s sold.

What You'll Do
  • Own problem discovery and design scalable solutions across networking and physical security, even when requirements are unclear
  • Create presentations, demos, and training content that translate complex systems into clear, compelling narratives
  • Translate customer and partner needs into structured, actionable feedback that informs product direction
  • Scale the Partner Program by onboarding new MSPs/SIs and growing existing partners through repeatable, high-quality deployments
  • Support both inbound opportunities and proactive outbound engagement with high-potential customers and partners
  • Build and maintain lab environments to test, validate, and refine real-world solutions
What We’re Looking For
  • Embraces AI and LLMs to scale learning, problem-solving, and creative output efficiently
  • Strong technical background required, with a solid foundation in networking concepts preferred
  • Clear communicator who can translate complex technical concepts for both technical and executive audiences
  • Strategic and systems-oriented thinker who can connect individual problems to broader patterns and solutions
  • Comfortable operating in fast-paced, ambiguous environments while engaging with a high volume of customers and partners
What We’re Looking For
  • Latest Ubiquiti gear to build and maintain a home lab
  • Fully paid, high-coverage medical, dental, and vision insurance
  • Opportunity to directly influence products used by millions worldwide
  • Flexible, hybrid work environment 
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