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Technical Support Engineer - UniFi WiFi

Ubiquiti Networks (NASDAQ: UBNT) is closing the digital divide by building network communication platforms for everyone and everywhere. With over 38 million devices sold worldwide, Ubiquiti is transforming under-networked enterprises and communities.

Ubiquiti Networks develops high-performance networking technology for Wireless Internet Service Providers and enterprises. Our technology platforms focus on delivering highly advanced and easily deployable solutions that appeal to a global customer base in underserved and under penetrated markets.

Job Overview –

We are looking for a Technical Support Engineer in the Salt Lake City, Utah area who is a motivated self-starter to join our growing team. The Technical Support Engineer will be responsible for representing the support organization and assessing product support issues as they arise.
The main focus of this position will be debugging and analyzing issues electronically. Successful candidates will possess excellent verbal and written communication skills, as well as a high degree of analytical and investigative skills.

Responsibilities –

  • Maintain trouble ticket system to track customer correspondence
  • Provide email support to premium customers
  • Actively participate in our product support forum
  • Work with other support engineers to solve complex issues
  • Generate and review wiki knowledgeable articles
  • Possess excellent verbal and written skills for customer interaction

Qualifications/Requirements –

  • Minimally 3-5 years of experience with TCP/IP and network architecture (CCNA level experience preferred)
  • Analytical troubleshooting skills
  • Knowledge/understanding of Linux including CLI and tools such as tcpdump, iperf, etc
  • Must be familiar with the 802.11 standard and its amendments.
  • Absolutely must be a self-starter and highly motivated to get things done
  • Able to keep up in a fast-paced ever-changing environment

Compensation/Benefits –

  • Ubiquiti offers full benefits and a competitive salary with bonus upside.
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